FAQ

Merchandise

This site is intended for Netsmart associate purchases for personal and/or client use. Payments must be made by credit card or NTST store credit. If using an NTST corporate card or expensing purchased items, manager approval is required prior to purchase.

Payment Options

The following credit cards will be accepted: VISA, MasterCard, American Express and Discover. No department number is required – however, manager approval is required if purchased items will be expensed. Your credit card will show a charge from ‘Grapevine Designs, LLC’

Shipping

There are two options for shipping at checkout:

Option 1 is to have items couriered to Netsmart Headquarters and dispersed upon arrival.  This option is free of charge to users at the corporate office. For these orders placed between Wednesday morning - Tuesday afternoon, those will be delivered weekly, on Wednesdays before 2p to the Netsmart Headquarters.  You will be notified when your package has arrived and you can collect your items at the Nall front desk.

Option 2 is to have items UPS shipped to your personal home address.  This is for users who are outside of the Kansas City office and/or who want items delivered directly to their homes. For these orders, we will process and ship out within 24 hours.  UPS Ground is the preferred method. Users requesting direct shipments will be responsible for paying the shipping charges.

For personal orders shipping to your home: Shipping charges are calculated according to the total weight and dimensions of your order. All prices are expressed in U.S. currency. All orders will ship via UPS ground service unless otherwise requested.  Charges will be assessed at checkout

Rush Orders.  If this is a rush order and you need items immediately, please contact customer service and we will do everything we can to get them turned around by your in-hands date. Address changes cannot be made once the order has been shipped.

Ordering and Shipping Confirmations

After order placement, you will receive email confirmations. First, we will confirm receipt of your order within a few minutes of ordering.  You will also receive an email, confirming the amount your credit card will be billed. Finally, you will be notified when your order ships, along with tracking information.

Delivery to Post Office Box

Product cannot be delivered to Post Office box addresses.

Returns

Returns will be accepted for damaged or defective merchandise, or if you did not receive the product ordered. Returns will be accepted for up to 30 days after order placement.

For returns:

Repack merchandise in its original packaging, if possible, with the packing slip.  On the front of the packing slip, indicate the reason for the return.  Return to:  Netsmart Company Store Fulfillment, 9601 Legler Road, Lenexa, KS 66219. Grapevine Designs is not responsible for items damaged or lost in transit.

Order Status and History

You may request information about your order by calling 844-837-7867. Please have your order number ready so we can help you more quickly and accurately. If your call is received after business hours, it will be returned the next business day.

Customer Service

All customer service issues can go through the chat line, you can email us at: netsmart@grapevinedesigns.com, or you can call 844-837-7867.

Information Inaccuracy Disclaimer

From time to time there may be information on this site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Grapevine Designs reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time.